Your account, your password and signing in

Your profile

Your name is at the top right of every page. Click it and choose Profile. The page has three parts.

Profile information is your name and your email address. Your name is what your recruiter sees on everything you send and decide, so make it the one they know you by. Change either and click Save. If you change the email address, you sign in with the new one from then on.

Update password asks for your current password and the new one twice. Choose something long that you do not use anywhere else.

Two-factor authentication is the second step to signing in, described next.

Signing in with a second step

A second step means that a password alone is not enough to sign in: The sign-in page also asks for a six-digit code from an app on your telephone, such as Microsoft Authenticator, Google Authenticator or 1Password. Someone who learns your password still cannot get in. Your recruiter may require it; even if they do not, it is worth having, since the candidates you read about are real people.

To set it up:

1. On your Profile page, under Two-factor authentication, click the button to begin.
2. Open the authenticator app on your telephone, choose to add an account, and scan the square code on the screen. If you cannot scan, the app will accept the code written out beneath it instead.
3. Type the six-digit code the app now shows, to confirm.
4. Keep the recovery codes. They are shown once. Each signs you in a single time if you ever lose the telephone. Keep them somewhere safe that is not the telephone.

From then on, after your password, the sign-in page asks for the code the app shows at that moment.

Signing out

Click your name at the top right and choose Log Out. Do this on any computer that is not your own.

If you are locked out

• Forgotten password. On the sign-in page click Forgot your password? and a link to choose a new one is emailed to you.
• Lost telephone, with a second step set up. Sign in with one of your recovery codes, then set the second step up again on your profile with the new telephone. Without a recovery code, ask your recruiter, who can invite you afresh.
• No invitation, or an expired one. Invitations stop working after a while. Ask your recruiter to send a fresh one.